Vidflow is built and operated by a small team in Hong Kong. Email reaches a person, not a ticket queue.
Company details
- Legal name
- GEXON TECHNOLOGY LIMITED
- Registered address
- RM A5, 7/F, Astoria Building, No.34 Ashley Road, Tsim Sha Tsui, Kowloon, Hong Kong
- gexon.tech@outlook.com
- Support hours
- Monday to Friday, 09:00–19:00 HKT (UTC+8)
- Typical reply
- Within 1 business day; billing within 2
What to include
- The email address on your Vidflow account.
- For a render problem: the shot number and roughly when you ran it, so we can find the job in our logs.
- For a billing question: the Stripe receipt number or the date and amount.
Other enquiries
| Topic | Where to look |
|---|---|
| Prices, credits, what a shot costs | Pricing |
| Refunds and chargebacks | Refund policy |
| Terms of service | Terms |
| Personal data and your rights | Privacy policy |
Legal notices and data protection requests should be sent to the email above with “Legal” or “Data request” in the subject line, so they are routed correctly.